Stop fighting your tools

    HEIDI (Voice Assistant)

    Ask. Understand. Act.
    With voice.

    HEIDI is the most advanced voice assistant on the market—powered by your Operational Knowledge.
    It helps teams get answers and execute procedures consistently, without hunting through documents.

    Live voice session

    Visual only (demo)

    Human in control
    Input
    Voice
    Agent

    HEIDI

    Grounded in Operational Knowledge

    Style

    Precise

    Response length

    Short

    Output
    Precise · Short

    Topic: Missing PO invoice Next steps: - Verify required references (PO / cost center / owner) - Check policy: allowed exceptions + threshold - Route for approval if an exception is required

    Works with your tools

    Guide work inside the systems teams already use.

    HEIDI is designed to be screen-aware and process-aware, so people don’t have to context-switch between docs, chats, and tickets to do the right next step.

    Browser apps

    Docs & SOPs

    Chat

    Tickets

    Training

    Compliance

    90% faster requirements capture

    HEIDI turns stakeholder conversations into structured requirements, risks, and acceptance criteria.

    40+ languages, scheduled anytime

    Capture operational knowledge across regions, teams, and time zones—consistently.

    Up to 10 attendees per session

    HEIDI leads and moderates sessions so the output is usable—not just a transcript.

    What HEIDI is built for

    Business-first help—backed by a state-of-the-art realtime voice + vision stack.

    HEIDI combines realtime speech, screen understanding, and short-term context to guide people through work, keep decisions consistent, and trigger actions safely. No “model talk”—just reliable outcomes your teams can trust.

    Realtime

    Low-latency interaction while work happens.

    Guardrails

    Human-in-control actions with audit-ready outputs.

    Actionable

    Voice → steps → automation triggers.

    Structured

    From conversation to SOPs and requirements.

    Use cases

    Live operations assistant

    Run work consistently while it’s happening — with voice guidance and voice-triggered actions.

    What you get

    • Step-by-step execution for SOPs, exceptions, approvals, and handoffs
    • Voice commands to trigger automation (create tasks, start flows, request approvals)
    • Audit-friendly summaries with decisions and evidence captured

    Example voice prompts

    Live

    “Start the incident response checklist and assign step 2 to Alex.”

    “What’s the next required approval for this payout?”

    “Summarize what we decided and what’s pending.”

    How it works

    Voice in. Context + policy. Safe actions out.

    HEIDI is designed for enterprise operations: structured outputs, short-term screen context (up to ~10 minutes), clear guardrails, and automation execution through controlled actions.

    1) Listen

    Realtime speech capture and transcription.

    2) See

    Screen understanding for what’s on the UI.

    3) Ground

    Use your Operational Knowledge and policies.

    4) Decide

    Summaries, next steps, and risk checks.

    5) Act

    Voice-triggered automation (with approvals).

    Q&A

    Frequently asked questions

    Learn more about how Process Designer works and how it can help your organization.